Daily UX writing challenge. Day #3

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In this series of blog posts, I'm exploring the world of UX writing by completing the Daily UX challenges set by https://www.dailyuxwriting.com.

This post covers the challenge for Day #3.

Scenario

The user is trying to sign in to their account and has entered an incorrect email address.

Challenge

Tell the user to enter the right email.

  • 40 characters max

My answer

This one was tight with the character count. I wanted to try and account for two possible reasons for the error:

  • The user has entered the correct email address, but has made a mistake when typing it.
  • The user has entered a different email address than the one they use for this account.

I tried to focus on general wording for the problem - that the app doesn't recognise the email address. This lets the user know that there is a problem with the email address they have used. So they will be able to check the email address is correct and if it is, they might realise they used a different email address.

In an ideal world, I'd want the message to be more descriptive, but difficult with this strict character limit.

Looking for a UX writer?

Do you need a UX writer for your project? I'd love to hear from you. I've worked in software teams for most of my career as a technical writer and have trained as a content designer and copywriter too. I know about user journeys, work flows, and user-centred content. Microcopy, long form content, I can do it all.

Craig Wright is an experienced technical writer based in Chesterfield, UK.  He hates writing about himself in the third person, so I shall stop now.

Always interested in new content writing opportunities. Remote working preferred.

Craig Wright technical author

Craig Wright is an experienced technical writer based in Chesterfield, UK.  He hates writing about himself in the third person, so I shall stop now.

Always interested in new content writing opportunities. Remote working preferred.

Contact Craig

Straygoat Writing Services Ltd

26 Wheatlands Road

Wingerworth

Chesterfield

Derbyshire

Registration Number: 08029184.

© Straygoat Writing Services Ltd.

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