Your friendly technical writing specialist
Technical writer? Content designer?
What sort of writer do you really need?
Confused about whether you need a technical writer or a content designer? Don’t worry, you’re not alone! There’s a lot of confusion about job titles and they can vary between organisations and industries. In some, I’d be classed as a technical writer, in others, a content designer. I think the confusion comes from the word “technical” and also the need for developer content.
My take is:
- “Traditional” technical writer – Produces content for a range of users. The content is user-centred and helps users to achieve their goals, often, but not exclusively, with technology-related products and services.
- Content designer – Produces digital content for a range of users. The content is user-centred and helps users to achieve their goals. This is often, but not exclusively, with online services, such as government services, and charities.
- API technical writer – Produces highly technical content aimed at developers. The term “technical writer” is often used to describe these writers.
I’m a “traditional” technical writer and I’ve trained in content design too, so if you need end-user content, I’m a good fit. Check out my services to find out more.
Technical writing services
You want content that will help your customers and staff to find answers for themselves? Great. I can help with that. Here are the main technical writing services that I offer. If you’re looking for a different sort of content, just ask.
Take your documentation online with an HTML5 help centre. Searchable, user-friendly content that works on mobile, tablets. and computers.
Clear, accurate, and user-centred instruction manuals and tutorials. Fresh, modern designs and accessible content.
Help Centre Articles
Are you using Zendesk or a similar customer support centre? I’ll make sure your articles are helpful and user-centred.
Need microcopy for your software or app? I’ll make sure your content is concise, precise, and helpful.
For accessible web pages that are designed to help users achieve their goals. Similar to technical writing, but for non-tech content.
Need your website to be easier to understand and more helpful to customers? I’ll make your content more user-friendly.
"Director, Adaptable ToolsCraig combined professionalism with a conversational style in his writing that engaged the reader, often of subject matter that was both complicated and dry, but always managing to make it interesting and accessible.
His ability to converse with technical staff and illicit the finer points of the subject was excellent and combined with his attention to detail meant that nothing was left un-said or ambiguous in the text."
Chief Technical Officer, 4energy
Your content is in safe hands
When you hire a freelance technical writer, you need to be confident that they have the right skills, knowledge, and approach for your project. You need them to know best practices, understand how to explain things in simple language, and have a good grasp of the latest tech comm tools. It also helps if they have the empathy to understand your customers.
I’d like to think I check all of those boxes. With over 20 years’ experience, I have a wealth of experience to bring to your project. I’m familiar with industry-leading tools, such as Flare and Paligo too.
I’m an experienced Paligo user and sometimes work for Paligo.
Craig has done an excellent job of refreshing our approach to product manuals. He researched our products and created clear and logically structured technical information, in a style that matches our branding as well as the needs of our end users. Craig produces content that works."
Marketing Director, Timecode Systems
Let's talk about your project
If you're interested in hiring me as a freelance technical writer, UX writer, content designer or something else, please get in touch.
Use the form below or visit the contact page for other ways of getting hold of me. Sorry about the captcha, got to keep the spambots at bay.
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