Specialist in customer support content
Technical writing services
As a technical writer, I specialise in creating clear documentation that helps your customers to understand your products and services. This could be traditional user guides (instruction manuals), knowledge base articles, web pages, or online help content. What sort of information do you need to provide?
Take your documentation online with an HTML5 help centre. Searchable, user-friendly content that works on mobile, tablets. and computers.
Clear, accurate, and user-centred instruction manuals and tutorials. Fresh, modern designs and accessible content.
Help Centre Articles
Are you using Zendesk or a similar customer support centre? I’ll make sure your articles are helpful and user-centred.
Need microcopy for your software or app? I’ll make sure your content is concise, precise, and helpful.
For accessible web pages that are designed to help users achieve their goals. Similar to technical writing, but for non-tech content.
Need your website to be easier to understand and more helpful to customers? I’ll make your content more user-friendly.
"Craig combined professionalism with a conversational style in his writing that engaged the reader, often of subject matter that was both complicated and dry, but always managing to make it interesting and accessible.
His ability to converse with technical staff and illicit the finer points of the subject was excellent and combined with his attention to detail meant that nothing was left un-said or ambiguous in the text."
Chief Technical Officer, 4energy
The technical writer you've been looking for
Of course, when you hire a freelancer, you need to be sure you have the right person for the job. Someone who has experience of working on other projects, knowledge of best practices, and a proven track record. I like to think I check all of those boxes.
As your technical author (or content designer), here's what I bring to your project:
- 20+ years' experience in software and hardware documentation
- Expertise with popular tools, including MadCap Flare and Paligo CCMS
- Understanding of user-centered content and information design
- Experience of structured content, content reuse, single sourcing
- Hands-on experience as a technical support agent
- Degree technical communication and information design
- Trained content designer (Content Design London)
- Trained copywriter (Success Works)
If you're looking to make better content for your customers, I have the skills and experience you need.
I have created documentation for Paligo and worked in their customer support.
Craig has done an excellent job of refreshing our approach to product manuals. He researched our products and created clear and logically structured technical information, in a style that matches our branding as well as the needs of our end users. Craig produces content that works."
Marketing Director, Timecode Systems
Let's talk about your project
If you're interested in hiring me as a freelance technical writer, UX writer, content designer or something else, please get in touch.
Use the form below or visit the contact page for other ways of getting hold of me. Sorry about the captcha, got to keep the spambots at bay.
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