Working with Craig is a game-changer for our projects. His deep understanding of the product and the ability to provide crystal-clear explanations is so helpful for our users!
Services
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Knowledge base articles
Help center and knowledge base articles are my speciality. I’ll make sure your articles meet the needs of your customers and staff.
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User guides / manuals
Need user guides for your products or services? No problem. I create user guides for online and print, all from the same content.
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Paligo technical writing
I’ve worked for Paligo as a technical writer and in customer support. So if you need a Paligo technical writer, get in touch.
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MadCap Flare technical writing
I used MadCap Flare for many years on different projects. If you need someone with Flare experience, get in touch.
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Conversions
Looking to convert your old content into a different format? No problem. I’ve worked on lots of import projects and can tidy up conversions.
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Technical Writing Consultant
Got another type of technical writing, UX writing, or content design project? I’d love to hear more. Let me know what you need …
Working with Craig is a game-changer for our projects. His deep understanding of the product and the ability to provide crystal-clear explanations is so helpful for our users!
What to expect
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Discovery and creation
When I start on your project, I’ll spend some time getting to know your product or service.
But I’ll also figure out who your customers are, what information they need, and how to present that content in a way that is easily understood.
From there, I can create content that helps your customers, your staff, and your business.
Ideally, there’d be some testing of the content on customers. But if you prefer to publish and update later based on feedback, that’s fine too.
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Product testing
Technical writers do more than just write. I use your product in the same way that your customers will, so I can test what works and feed that information back into your product team. I can also point out areas and workflows that might be confusing and suggest alternatives.
And if some of your user interface content could use some love, I can help with that too.
Think of me as an in-house user advocate as well as a technical writer/content designer/UX writer.
How technical am I?
I don’t have a technical background. And yet I’ve been a technical writer for over 25 years, working in software teams and on physical products too. How is this possible? Because I’m trained in technical communication and content design and have a skill for explaining complex information.
I’ve worked in software teams and product teams on a variety of projects, including:
IoT software for the water industry
Data centre cooling systems
Time sync devices for the film industry
Business processes (health care providers)
Electric vehicle chargers
SaaS CCMS content systems (Paligo)
AI photo apps (Photoroom)
At the start, I knew very little about these areas. And that was an advantage, as it meant I approached the content from the perspective of a layperson, unaffected by the “curse of knowledge”.
It’s all about understanding your users and having a curious mind.
