Freelance technical writer - Craig Wright

Do you need a writer who can explain how your products and services work? Someone who understands your customers and is comfortable with technology?

I can help.

As your technical writer / content designer, I’ll make sure your user guides, help pages, and UI text are easy to understand and designed to meet your customers’ needs.

Profile picture of Craig Wright, freelance technical writer and content designer

Specialist in creating customer support content

Technical writing services

You want content that will help your customers and staff to find answers for themselves? Great. I can help with that. Here are the main technical writing services that I offer. If you’re looking for a different sort of content, just ask.

Online help

Online Help

Take your documentation online with an HTML5 help centre. Searchable, user-friendly content that works on mobile, tablets. and computers.

User guides

User Guides

Clear, accurate, and user-centred instruction manuals and tutorials. Fresh, modern designs and accessible content.

Help centre articles

Help Centre Articles

Are you using Zendesk or a similar customer support centre? I’ll make sure your articles are helpful and user-centred.

UX writing

UX Writing

Need microcopy for your software or app? I’ll make sure your content is concise, precise, and helpful.

Content design

Content Design

For accessible web pages that are designed to help users achieve their goals. Similar to technical writing, but for non-tech content.

Website content

Web Content

Need your website to be easier to understand and more helpful to customers? I’ll make your content more user-friendly.

See More Services

"Craig combined professionalism with a conversational style in his writing that engaged the reader, often of subject matter that was both complicated and dry, but always managing to make it interesting and accessible.

His ability to converse with technical staff and illicit the finer points of the subject was excellent and combined with his attention to detail meant that nothing was left un-said or ambiguous in the text."

Steve O'Hara

Chief Technical Officer, 4energy

computer user reading help article on mobile phone

The technical writer you've been looking for

Of course, when you hire a freelancer, you need to be sure you have the right person for the job. Someone who has experience of working on other projects, knowledge of best practices, and a proven track record. I like to think I check all of those boxes.

As your technical author (or content designer), here's what I bring to your project:

If you're looking to make better content for your customers, I have the skills and experience you need.

Fellow of the ISTC

Fellow of the ISTC

I keep up-to-date with industry trends and best practices.

Paligo CCMS logo

Paligo User

I’m an experienced Paligo user and sometimes work for Paligo.

Certified Flare User

Certified Flare User

I’m an experienced Madcap Flare user and certified for v11.

Content Design London trained content designer

CDL Trained

Trained by Content Design London.

Craig has done an excellent job of refreshing our approach to product manuals. He researched our products and created clear and logically structured technical information, in a style that matches our branding as well as the needs of our end users. Craig produces content that works."

Laura Johnson

Marketing Director, Timecode Systems

Contact StrayGoat

Let's talk about your project

If you're interested in hiring me as a freelance technical writer, UX writer, content designer or something else, please get in touch.

Use the form below or visit the contact page for other ways of getting hold of me. Sorry about the captcha, got to keep the spambots at bay.

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Latest blog posts

Tips for creating a knowledge base

November 7, 2021
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Tips for working in customer support

April 26, 2020
Work better in customer support with these ten tips from Craig Wright, technical writer and customer support agent.
Read More
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Straygoat Writing Services Ltd

26 Wheatlands Road




Registration Number: 08029184.

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