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Paligo Technical Writer

I’ve worked for Paligo

Do you use the Paligo CCMS for your documentation? Are you looking to hire a technical writer who has experience of using Paligo and can hit the ground running on your projects?

I could be the right person for the job. Because I have experience of using the Paligo CCMS and I’ve also worked for Paligo. Yes, I have created lots of the content in their help centre and I worked in customer support too. So if my name rings a bell, it could be that I’ve helped you before.

Knowledge of Paligo

I’ve worked on many projects for Paligo, so have excellent knowledge of the Paligo CCMS.

Some of the projects I’ve worked on include topics about:

  • Content reuse

  • Variables

  • Filters

  • Publishing

  • Layouts

  • Translation

  • Branching

  • Styling your help center with CSS

  • Integrations with other systems, including Zendesk and Salesforce.

In fact, there’s not many areas of the product I haven’t helped with (API docs being the major exception to that rule). I’ve worked in Paligo customer support too, and helped to improve the UI and general user experience.

Whether you are new to Paligo or have a well-established project, you can be confident I can start contributing from day one.

Screenshot of page from the Paligo HTML5 online help. It shows the Workflow for Internal Translation page. It has some text, a diagram that shows the workflow, and subsections for each stage of the workflow.
Example of a Paligo help page that I worked on
A screenshot of content in the main Paligo editor.
Working in Paligo, from morning 'til night, that's living alright

Craig's ability to distill complex technical information into clear, concise, and understandable documentation has consistently amazed me. It’s rare to encounter someone who can navigate the intricacies of technical writing while also excelling in customer support.

Enzo Collaiezi Information Architect

Technical authoring expertise

Knowing Paligo is only half of the battle. You need to be sure that I’m a capable of producing the type of content your users need. And that I’ll be able to get to grips with your tech products and play nicely with your team. It’s never just about the writing!

Here’s what I bring to your project:

  • 25+ years experience as a technical writer.

  • Proven record of creating content for software, physical products, and processes.

  • Experience working as part of software and product teams and also solo.

  • Empathy and the soft skills needed for communicating with your team.

  • Technical enough to understand, not so technical that I lose sight of what users need.

  • Degree in technical communication and information design and trained as a content designer and UX writer too.

You can find out more about my background on the About page. But if you’re convinced already, get in touch.

Get in touch

Let’s talk about your project

I’m here to help and offer my expertise as a technical writer. Get in touch and let me know what you need.