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Daily UX writing challenge. Day #5

Headshot of Craig.

Craig Wright

Here's the day 5 (of 15) challenge.

Scenario

The user works in graphic design. While critiquing a design in a mobile app, their phone abruptly turns off. When they restart the phone, they reopen the app.

Challenge

Write a message that the user will read immediately upon opening the app. What do they need to know? What steps (if any) do they need to take to recover their content? What if they can't recover the content?

  • Headline: 40 characters max

  • Body: 140 characters max

  • Button(s): 20 characters max

My answer

We've got your back. The app closed unexpectedly. But don't worry, we auto-save your work every 10 minutes. A button for Load latest save and Contact support (in case the save won't load or it is the wrong save or some other technical problem).

This one was a little bit tricky as there's no information about the workflow of the app. I went for "Load latest save" and "Contact support" on the same screen, but it could quite easily have just been "Load save" on its own. Then, if the user was unable to load a recent save, the app could give them the option to contact support.

For the rest of the copy, my main aim was to reassure the user that although the app had crashed, all of their hard work was not lost (or at least, might not be lost). As a user, that's going to be the primary concern when restarting an app.  

Looking for a UX writer?

Do you need a UX writer for your project? I'd love to hear from you. I've worked in software teams for most of my career as a technical writer and have trained as a content designer and copywriter too. I know about user journeys, work flows, and user-centred content. Microcopy, long form content, I can do it all.

Craig Wright is an experienced technical writer based in Chesterfield, UK.  He hates writing about himself in the third person, so I shall stop now.

Always interested in new content writing opportunities. Remote working preferred.

Posted under UX

Last modified: 9 May 2024

Headshot of Craig.

Craig Wright is an experienced technical writer based in Chesterfield, UK.  He hates writing about himself in the third person, so I shall stop now.

Always interested in new content writing opportunities. Remote working preferred.

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