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Photoroom knowledge base




Photography, Software

Example of Photoroom knowledge base article, written by Craig Wright using Intercom.

Photoroom hired me to work on the knowledge base for their customer support content. The existing content was written by many different people, sometimes consisting only of videos and was inconsistent in its approach.

For this project, I:

  • Used Intercom to research customer pain points and write and edit the articles.

  • Made a consistent structure for articles, so that where possible, they all had an introduction and then subsections for iPhone and iPad, Android, and Web App versions.

  • Reorganized the knowledge base collections so that there was a clear structure and less reliance on FAQs.

  • Created introductory articles that cover the most popular use cases.

  • Made sure articles have videos for each version of Photoroom and also have text descriptions.

  • Created new articles and updated existing ones.

  • Learned how to use Photoroom and its AI and non-AI features. It’s a nice app for working with photos!

Screenshot of Photoroom knowledge base page written by Craig Wright in Intercom.

You can see the Photoroom knowledge base at Not all of the work is mine, but I have created many articles from scratch there and I’ve also editing many of the existing ones. They mostly keep the name of the original writer. For the most part, if it has iPhone and iPad, Android, and Web App subsections, there’s a good chance I’ve worked on it.

Headshot of Craig.

Craig Wright is an experienced technical writer based in Chesterfield, UK.  He hates writing about himself in the third person, so I shall stop now.

Always interested in new content writing opportunities. Remote working preferred.

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I’m here to help and offer my expertise as a technical writer. Get in touch and let me know what you need.