Photoroom hired me to work on the knowledge base for their customer support content. The existing content was written by many different people, sometimes consisting only of videos and was inconsistent in its approach.
For this project, I:
Used Intercom to research customer pain points and write and edit the articles.
Made a consistent structure for articles, so that where possible, they all had an introduction and then subsections for iPhone and iPad, Android, and Web App versions.
Reorganized the knowledge base collections so that there was a clear structure and less reliance on FAQs.
Created introductory articles that cover the most popular use cases.
Made sure articles have videos for each version of Photoroom and also have text descriptions.
Created new articles and updated existing ones.
Learned how to use Photoroom and its AI and non-AI features. It’s a nice app for working with photos!
You can see the Photoroom knowledge base at https://help.photoroom.com/en/. Not all of the work is mine, but I have created many articles from scratch there and I’ve also editing many of the existing ones. They mostly keep the name of the original writer. For the most part, if it has iPhone and iPad, Android, and Web App subsections, there’s a good chance I’ve worked on it.
